This is the third in a four-part series on workforce management maturity. With advancements in cloud-based technology, mobile applications and simplified enterprise applications, organizations are able to transform their workforce from a cost of doing business into a competitive advantage. Part 3 discusses the next phase of workforce management maturity – execute.
Throughout this series we’ve discussed how automation and planning can help organizations streamline the common processes of scheduling and paying your workforce accurately and efficiently to keep costs down while improving service levels.
The third phase of workforce management maturity is the execute phase. This phase is about getting the most out of your people every day. It involves leveraging individuals who can adapt to changing conditions quickly to maintain a high level of productivity. Organizations that have evolved to the execute phase will view their workforce as a flexible asset – a group of skilled workers with the tools they need to consistently produce for you and can adapt to different tasks or roles. At this stage, the workforce understands and executes key tactics that have a direct impact on key operational measurements: revenue, service, quality, responsiveness, throughput, productivity.
A simple example is a grocery employee who can stock shelves when traffic is slow, slice cold cuts when the line at the deli is long, or run a cash register when there are crowds ready to check out. That employee is highly valued because of his/her flexibility and high level of productivity.
Manage in the Moment
We’ve all heard the phrase “The best-laid plans of mice and men often go awry.” In EVERY industry, labor plans are impacted every day. Weather, illness, unplanned absence, mechanical issues, material problems, accidents, funding issues, large orders, even a successful campaign or promotion can impact plans for better or worse. How a manager in the trenches reacts to these constantly changing conditions can directly impact your business.
Workforce management solutions have evolved to enable managers to manage in the moment, with technology that works in real time. Staffing management allow managers to see who is on staff at any given moment and which areas may be understaffed or overstaffed. Real-time adjustments can be made to address the areas that need help, while back-office adjustments to labor tracking, job costing and payroll systems happen automatically, without delays or errors. Labor activity tracking provides line managers with real-time visibility into Work-in-Progress, quality and labor utilization to maximize output and productivity goals. And, mobile access to systems through smart phones and tablet devices empower managers to execute more informed decision making right when and where issues arise.
Are your employees and mangers capable of being agile on the job? Can they react to changing conditions and maintain high levels of productivity?
With cloud-based workforce management on demand, even small to medium sized organizations can leverage and benefit from enterprise-class technology at a fraction of the cost and resource requirements.
In part four we will review the final phase of workforce management maturity – Innovate.