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How do you Manage in the Moment?

November 2, 2012

No matter what industry you are in, the status quo in the workplace has changed. As organizations are running leaner, looking to maximize productivity and efficiency with their existing (or reduced) workforce, the demands on labor have sky rocketed. The combination of routine incidents like unplanned employee absences, combined with the real-time influences of online change orders, social media marketing campaigns, and even unusual weather have caused chaotic management challenges for labor managers.

How do you (or your managers) react to changing conditions in the workplace? How can you redirect labor resources instantly, when and where you need it, and still keep schedules, paycodes and labor levels accurate and up to date? How can manufacturing line managers track work-in-progress in real time, and make adjustments in mid shift to ensure maximum operational efficiency and completion of orders on time and at a high quality?

With virtually every workplace subjected to dynamic work conditions and unpredictable labor impact, the ability to manage in the moment is more important than ever; which is one reason why the iPad has infiltrated the workplace.

“Employee demand for iPad in the corporate environment remains strong, and CIOs continue to embrace iPad in an unprecedented rate. In just over a year since its debut, 75% of the Fortune 500 are testing or deploying iPad within their enterprises.” - Peter Oppenheimer; CFO, Apple April 2011

The iPad has evolved from a mobile device used to simply surf the Web, watch movies, and read ebooks into a professional, productivity-driving device used around the globe across many industries. Business managers who depend on enterprise software to do their jobs are now untethered from the confines of the back office with access to operational information wherever they are in the workplace. Businesses in turn have also realized that managers are much more productive when they can leave their office and work directly with employees and customers.

With a client-based, desktop computer application, managers are often faced with the challenge of addressing operational situations while being removed from the action – and often the reactionary changes can’t be made to the workforce management system until it’s too late to impact operations. To be most effective, managers need the ability to make informed decisions and take action on issues in real-time where and when the activity happens. Make adjustments to schedules on the fly when employees go home sick. Adjust staffing to cover visibly busy departments – or check to see if any other departments are overstaffed and can spare some coverage. View reports and drill down into information in the moment, to see how overtime is directly affecting your operations. Tablet-based analytics apps deliver on-demand visibility and insight into your workforce’s impact on business-critical metrics and trends like labor costs, sales per labor hour, overtime costs and more, allowing retail district or regional managers to make fact-based decisions from any location at any time.

Expect this trend to explode in 2013, as more and more enterprise software vendors extend their connectivity and visibility through the use of tablet applications.

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